1. Acceptance of Terms

By accessing or using TopSMMHub.in, you agree to follow these terms and the policies applicable to the services you use. Please do not use the website if you do not agree.

2. Service Information

Service availability, pricing, minimum quantities, delivery estimates and eligibility may vary. Read the service description before placing an order.

3. Responsible Use

You are responsible for providing accurate order details and ensuring your use of the services complies with applicable laws and the relevant social media platform's rules.

4. Changes to Services

Services, prices and features may change. We will handle existing orders according to their status, the applicable policy and relevant legal obligations.

Account Responsibility

• Provide accurate registration and contact information.
• Keep your password and account credentials secure.
• You are responsible for activity carried out through your account, subject to applicable law.
• Do not share passwords, OTPs, API keys or payment credentials with unauthorised persons.
• Contact support promptly if you suspect unauthorised access.

Account Restrictions

Accounts may be reviewed where there is evidence of abuse, fraud, security risks or a violation of these terms. Any restriction will be handled in accordance with applicable law and relevant circumstances.

Users must interact with the platform, staff and other customers respectfully.

• Harassment, threats, abusive messages or discriminatory conduct are not acceptable.
• Do not attempt to exploit bugs, bypass access controls or interfere with website security.
• Do not submit intentionally misleading payment or order claims.
• Do not use the platform for unlawful activity, scams or unauthorised access.
• Do not send spam or malicious content through support channels.

Reported incidents may be reviewed, and proportionate action may be taken where appropriate.

Before Ordering

Check the service description, supported link format, quantity limits, price and any stated delivery estimate before submitting an order.

Processing

Processing may begin immediately or after a delay, depending on the service and provider availability. An estimated time is not a guarantee unless expressly stated.

Order Status

• Pending: The order is awaiting processing or confirmation.
• In progress: Processing has started.
• Completed: The provider reports the order as completed.
• Partial or failed: The order may require a status review or eligible adjustment.

Do not place duplicate orders for the same request without checking the existing order status.

Refill Eligibility

Refill support is available only when the individual service description explicitly includes it and the order meets the applicable conditions.

• Check the stated refill period before ordering.
• Keep the original order ID for any request.
• Submit eligible requests through the designated support channel.
• Refill availability and conditions may differ between services.

Cancellation depends on the current order status and the service's terms.

• Orders that have not started may be eligible for cancellation where supported.
• Orders already processing may not be cancellable.
• Completed orders generally cannot be cancelled solely because the customer changed their mind.
• If an order cannot be fulfilled, its status and any eligible balance adjustment will be reviewed.

Contact support with the order ID if you believe an order should be cancelled. Applicable consumer rights remain unaffected.

Failed or Undelivered Orders

If an order fails or cannot be delivered, we will review the order and payment records to determine the appropriate resolution under the applicable terms and law.

Duplicate Payments

Contact support with the transaction reference, date and amount if you believe you paid more than once.

Completed Orders

A completed service is generally not refundable solely because a customer changes their mind. Requests involving misrepresentation, non-delivery or other legally recognised grounds will be reviewed as appropriate.

Refund Method

Depending on the transaction and available payment options, an eligible resolution may be a panel balance adjustment or a refund through an appropriate payment method. Any applicable processing estimate will be communicated during review.

• Use only the payment methods and instructions currently displayed through official website channels.
• Verify the amount and payment details before confirming a transaction.
• If payment is deducted but the balance is not updated, save the transaction reference and contact support.
• Do not make a second payment for a pending transaction until its status has been checked.
• Never share your UPI PIN, OTP, banking password or card security code with anyone.

Payment confirmation and balance updates may depend on the payment provider or bank.

We review suspicious transactions, duplicate payments and reports of unauthorised activity using the records reasonably available to us.

• Report an unrecognised transaction as soon as possible.
• Provide accurate transaction information when requesting a review.
• Do not submit knowingly false claims or fabricated payment evidence.
• Where a payment is disputed, we may review relevant order, payment and communication records, subject to privacy and legal requirements.

If you believe your payment method has been compromised, contact your bank or payment provider immediately.

Information We May Process

Depending on how you use the website, account details, order records, support messages and transaction references may be processed to provide services and resolve issues.

How Information Is Used

• To manage accounts and process orders.
• To respond to customer support requests.
• To investigate payment issues and protect platform security.
• To meet applicable legal obligations.

Data Protection

Access to information should be limited to legitimate business needs. Do not submit passwords, OTPs or other unnecessary sensitive information in support tickets.

Personal information should be retained and disclosed only in accordance with the applicable privacy notice and law.

The website may use cookies or similar technologies to support essential functions such as login sessions, security and user preferences.

• Essential cookies may be needed for core website functions.
• Optional analytics or advertising cookies, if used, should be disclosed and managed according to applicable requirements.
• You may be able to control cookies through your browser settings.

Blocking certain cookies may affect login or other website functionality.

TopSMMHub provides access to listed services subject to their descriptions and applicable terms. Availability, delivery times and results may vary.

• No specific earnings, engagement, reach or business results are guaranteed.
• Users should review the rules of each relevant social media platform before using a service.
• Third-party providers and payment services may have their own terms and limitations.
• This policy does not exclude responsibility or consumer rights that cannot legally be excluded.

For order, payment or policy questions, contact support through the official website channel.

• Include your order ID or transaction reference when relevant.
• Describe the issue clearly and provide only necessary evidence.
• Do not include passwords, OTPs or payment PINs.
• Keep the support ticket reference for follow-up.

Response times can vary depending on request volume and the complexity of the issue.

These policies may be updated when services, processes or legal requirements change. The current version should be published on this page with its latest revision date.

Changes do not remove rights that customers retain under applicable law.